GENERAL

What is Ourly.help and how does it make my life easier?

Ourly.help is the right way to give your kids money. With Ourly, kids can unlock money you’ve put in their account only by completing work you’ve assigned them. By digitizing this process, Ourly can replace tough conversations about assignments, deadlines, reminders, excuses and especially, unapproved work.

How old does my kid have to be to use it?
With parental approval and guidance, kids of all ages can use Ourly.help.

Is it safe?
The safety and privacy of Ourly.help kids and their families is of the utmost importance to us. We are compliant with the FTC’s Child Online Privacy Protection Act (COPPA). We have an ESRB rating of E for everyone. ESRB is the Entertainment Software Rating Board (ESRB), which provides guidance about video games and apps so that consumers, especially parents, can make informed choices about the ones they deem suitable for their family.

How does it work?
Your kid sets earning and saving goals, and you assign them work. We notify the kids, then give reminders and instruction, and prompt them to submit before and after photos of their work. When they’re done, parents get a message to approve or reject the job based on the photos. Funds are only unlocked upon job approval, then kids can cash out using over 50 brand name digital gift cards.

Does it cost anything?
The only cost to use Ourly.help is the $1.95 transaction fee charged when money is loaded into a kid’s account. We cover all our costs with this transaction fee, including standard credit card processing fees, SMS messaging, administrative expenses and data storage and security.

Trouble Signing In?
Due to an issue with Go Daddy's domain name service on July 6, 2016, Ourly.help users must refresh their cache or use a new browser to sign in to their account. For assistance with this, please contact us at
info@ourly.help. For more info on this error, visit http://downdetector.com/status/go-daddy.

SIGN UP/SET UP

How do we sign up?
Either you or your kid creates an account, and invites the other to join. You can use Facebook, Google, Instagram, Linkedin or Twitter to sign up, or create your own username and password.

I’m not good with computers. Is this not for me?
Ourly.help is for anyone who has internet access - even grandparents like getting involved! Setup is easy, and if you prefer, can be done by our wonderful customer service team. That way, all you do is approve or reject jobs in one click. Live chat is also available at Ourly.help.

WORK

We use a chore chart. Can we still use it?
Sure, send it over! Our customer service representatives can set up your kid’s schedule based on your current chore chart.

What if my kids aren’t used to doing work?
Ourly.help is made for those kids! We provide age appropriate job and pay suggestions for you and instructions for them. Ourly.help makes kids want to work!

What are the suggested jobs?
Your kids can be assigned anything from connecting with family members to cleaning to doing schoolwork. You can also create custom jobs and pay your kids whatever amount you choose! Most of our suggested jobs are made up of smaller tasks suitable for assigning to kids under 13.

  • Laundry: Collect + Sort, Wash + Dry, Fold, Put Away
  • Kitchen: Counters, Sink, Fridge, Floor
  • Bathrooms: Counters, Toilet, Shower, Floor
  • Bedroom: Bed, Clutter, Clothes, Floor
  • Family: Sibling Care, Pet Care, School Work, Skype / Letter Writing
  • Outdoors: 15 Minute Segments up to 60 Minutes

Can I schedule something to be done right now?
Although a job can't be scheduled for the same day, any job can be done, approved and cashed out as soon as it's on the schedule.

PAYMENT

How do I fund my kid’s account?
You can fund your kid’s account using any major debit or credit card. Our secure payment processer, Stripe, encrypts and securely stores payment information, making it possible for you to automatically top up your kid’s account without reentering the information. Accepted forms of payment include: Visa, MasterCard, American Express, JCB, Discover, Diners Club, Bitcoin, Apple Pay, Android Pay and Samsung Pay.

How does my kid get paid?
When you approve a job, the payment for that job will be unlocked for your kid to cash out, save or donate. Ourly.help is partnered with Tango card to provide over fifty name brand retail and gift cards, including Amazon, iTunes, GooglePlay, Visa and MasterCard.

Is there a minimum amount needed to cash out?
Different gift cards have different minimums depending on the card chosen. Most are $1 to $5.

How does my kid cash out and how long do cash outs take?
Cashing out is easy! Kids simply pick a reward card and the amount of money they’d like on it. Cards are delivered 99.5% of the time within 10 seconds. That occasionally can be impacted by external factors, such as recipient email provider or internet slowness.

Does Ourly.help have a savings program?
Ourly.help encourages your kids to save by showing them a pie chart of how much they’ve earned, saved & spent.

If my kid stops working, can I get any leftover money back?
Yes. Submit an email to CustomerService@ourly.help

CHARITIES

What charities can my kid donate to?
We currently have three national charities for you to choose from: World Wildlife Fund, American Red Cross and the Wounded Warriors Project. Are you a charity and would like to partner with us? Let us know!

DID WE ANSWER YOUR QUESTIONS?

info@ourly.help

ABOUT            NEWS            HELP           CONTACT



Need help or more info? Take a look at our FAQs

GENERAL

What is Ourly.help and how does it make my life easier?

How old does my kid have to be to use it?

Is it safe?

How does it work?

Does it cost anything?

Trouble signing in?

WORK

We use a chore chart. Can we still use it?

What if my kids aren’t used to doing work?

What are the suggested jobs?

Can I schedule something to be done right now?

PAYMENT

How do I fund my kid’s account?

How does my kid get paid?

Is there a minimum amount needed to cash out?

How does my kid cash out and how long do cash outs take?

Does Ourly.help have a savings program?

If my kid stops working, can I get any leftover money back?

Cant find what you’re looking for?

Contact us at info@ourly.help!

CHARITIES

What charities can my kid donate to?

SIGN UP/SET UP

How do we sign up?

I’m not good with computers. Is this not for me?

HOW IT WORKS        BANKS & CUs        NEWS        HELP        CONTACT

© 2017 Ourly.help, Inc. All rights reserved.     |     4 Market place Drive Suite 4 York, ME 03909     |     207.520.2709 • info@ourly.help      

CONNECT WITH US